Swans, Swine, and Swindlers: Coping with the Growing Threat of Mega-Crises and Mega-Messes (High Reliability and Crisis Management) by Ian Mitroff & Can Alpaslan

Author:Ian Mitroff & Can Alpaslan [Mitroff, Ian]
Language: eng
Format: mobi, epub
Publisher: Stanford University Press
Published: 2011-07-05T04:00:00+00:00

1. Crisis communications (CC)

2. Emergency preparedness (EP)

3. Business recovery (BR)

4. High reliability organizations (HROs)

These four have been chosen not only because they are easily mistaken to be the “essence or whole” of crisis management but because they create the illusion that an organization is crisis prepared if one enacts one or more of them. As a result, practitioners often tend to reduce the whole of crisis management to one or more of these four programs.

A more comprehensive and systemic model of the “whole” of crisis management is presented in Figure 7.1.1

Figure 7.1 shows how the various components and programs of crisis management fit in relationship to one another. Each of the programs in Figure 7.1 is necessary, but by itself is not sufficient for an effective program or system of crisis management.2 Of course, these are not the only components or programs of crisis management, but they are the major ones that have been developed and practiced thus far.

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